Frequently Asked Questions
Do you take my insurance?
Brooker Memorial Center for Children’s Therapy accepts most major insurances such as Aetna, Anthem Blue Cross Blue Shield, Cigna, Connecticare, and Husky. If we do not accept your insurance, you may have an out-of-network benefit. We are happy to discuss payment options with you.
What do I do for our first appointment?
At this point, your child’s therapist has recently contacted you to schedule their initial evaluation. If you provided us with your email address, we will send you a link to our patient portal where you can complete new patient paperwork for your child. We also can mail the documents to your house if you prefer. To prepare for your first appointment with your child, we ask that you arrive on time with your child’s insurance card. Your child’s therapist will greet you at Brooker’s main entrance and they will bring you both to our Center for Children’s Therapy. We encourage parents to be present during their child’s evaluation. There is plenty of space for you to sit during the appointment. If you choose, there is also a waiting room with a one-way mirror where you can watch your child’s therapy session! Your child’s first appointment will typically last between 1 to 1.5 hours.
How long will my child’s treatment last?
Each child’s treatment will vary in length of time. Our therapists will create a specific treatment plan dependent on your child’s needs. You are an important part of this process, identifying goals and objectives for treatment.
Does my child need to go through an evaluation to receive services?
Yes, your child must have an evaluation by one of our therapists to receive services at Center for Children’s Therapy.
Will I be able to observe therapy sessions?
Absolutely! We highly recommend parents being a part of the child’s therapy sessions. This way, you are able to utilize at home what was practiced in our clinic during your child’s appointment. If you choose to watch outside of the gym, Center for Children’s Therapy offers a one-way mirror for you to observe from at a distance.
Can other family members bring my child to their appointment?
Yes, other family members or babysitters may bring your child to their appointment. If this person is someone other than the child’s legal guardian and you would like us to share information with them, please complete one of our Release of Information forms. If a copay is due, please send it with the adult accompanying your child.
What precautions are you taking for COVID-19?
What should my child wear for therapy?
Comfortable play clothes and socks will allow your child to jump, climb, balance, and run with ease during their appointment
What if my child is sick?
If your child is sick, please notify your child’s therapist as soon as possible and we will reschedule your appointment.
When do I pay?
Your co-pay is due at the time of your child’s appointment. We will send you a paper invoice of any outstanding balance after we submit to your insurance.